Last Updated: June 2026
Welcome to Valencia Pakistan. By accessing or using our website, placing an order, or interacting with our services, you agree to comply with the following Terms & Conditions. Please read them carefully before making a purchase.
1. General
Valencia Pakistan reserves the right to modify, update, or change these Terms & Conditions at any time without prior notice. Continued use of our website constitutes acceptance of any changes.
We reserve the right to refuse service, cancel orders, or restrict access to our services if we believe any misuse, fraud, abuse, or violation of these terms has occurred.
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2. Product Information
We strive to display product colors, descriptions, and images as accurately as possible. However, actual colors may vary slightly depending on your device screen settings and photography conditions.
Minor variations in color, texture, embroidery, stones, pearls, or handmade detailing do not qualify as manufacturing defects.
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3. Pricing
All prices listed on our website are in Pakistani Rupees (PKR).
Valencia Pakistan reserves the right to change product prices, discounts, promotions, or offers without prior notice.
In case of any pricing error, we reserve the right to cancel the affected order and issue a full refund if payment has already been made.
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4. Order Acceptance
Placing an order does not guarantee acceptance.
We reserve the right to:
* Cancel suspicious or fraudulent orders.
* Refuse orders with incomplete information.
* Limit quantities purchased by a customer.
* Cancel orders due to stock unavailability.
Customers will be notified if an order cannot be fulfilled.
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5. Cash on Delivery (COD)
Valencia Pakistan offers Cash on Delivery services across Pakistan.
For COD orders:
* Customers must be available to receive courier calls.
* Repeated order refusals or fake orders may result in future COD restrictions.
* Certain remote areas may require advance payment.
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6. Open Parcel & Try Before Payment
Where courier services allow, customers may inspect the parcel before making payment.
Customers are encouraged to verify:
* Correct product
* Correct size
* Product condition
Once the product has been accepted and payment completed, it will be considered delivered in satisfactory condition unless covered under our exchange policy.
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7. Shipping & Delivery
Delivery times are estimates and may vary due to:
* Weather conditions
* Public holidays
* Courier delays
* High-volume sales periods
Valencia Pakistan shall not be held responsible for delays caused by third-party courier companies.
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8. Exchange Policy
Products may be exchanged within 30 days of delivery, subject to our exchange policy. Exchanges are available for size issues, manufacturing defects, or eligible product replacements according to policy guidelines.
Exchange requests may be declined if:
* The product has been used.
* The product is damaged due to customer handling.
* Original packaging is missing.
* The exchange period has expired.
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9. Sale Items
Products purchased during clearance sales, flash sales, final sales, or special promotional events may not be eligible for refund or exchange unless received damaged or defective.
Specific sale terms will be mentioned on applicable products or campaigns.
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10. Refund Policy
Refunds are only issued in approved cases where:
* An order cannot be fulfilled.
* A paid order is cancelled before dispatch.
* Valencia Pakistan approves a refund after review.
Refund processing times may vary depending on the payment method used.
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11. Customer Conduct
We are committed to maintaining a respectful environment for both customers and staff.
Valencia Pakistan reserves the right to cancel orders, refuse service, or restrict future purchases in cases involving:
* Abusive language
* Threats
* Harassment
* Fraudulent activity
* Misuse of company services
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12. Intellectual Property
All content on this website, including:
* Logos
* Product photographs
* Videos
* Graphics
* Text
* Branding materials
is the property of Valencia Pakistan and may not be copied, reproduced, distributed, or used without written permission.
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13. Limitation of Liability
Valencia Pakistan shall not be liable for:
* Indirect losses
* Consequential damages
* Courier-related delays
* Technical website interruptions
* Events beyond our reasonable control
Our maximum liability shall not exceed the amount paid for the product in question.
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14. Privacy
Customer information is handled according to our Privacy Policy. Personal information will never be sold to third parties and is only used for order processing, customer support, and service improvement.
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15. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws of the Pakistan.
Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of Pakistan.
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16. Contact Information
For any questions regarding these Terms & Conditions, please contact our customer support team through:
Valencia Pakistan Contact Page.
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By placing an order on Valencia Pakistan, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
