Valencia Pakistan
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Size Disclaimer:
Please note that sizing may vary slightly depending on the design, style, and structure of the footwear. Certain designs may have a different fit due to material, sole shape, or craftsmanship. We recommend reviewing the size guide carefully before placing your order.
In case of a size issue, customers may apply for a size exchange, subject to size availability and our exchange policy
Karachi: 3 working days
Other Cities: 5–6 working days
All items purchased from our online store are eligible for exchange within 3 days of delivery.
Article exchange (changing the item style or design) is not allowed under any condition.
Courier exchange charges will apply for size-related exchanges.
I recently ordered a pair of shoes from this brand, and I am genuinely impressed with both the product quality and their exceptional customer service. The quality of the shoes is outstanding — comfortable, well-made, and exactly as shown. However, the size I initially received was slightly bigger for me. I immediately contacted their exchange support, and to my surprise, they responded very promptly and guided me through the process smoothly. Within just 3–4 days, my shoes were exchanged without any hassle.
What truly stood out to me was their remarkable customer service. Usually, when dealing with exchanges from online pages, it takes a long time to get responses, and the process becomes frustrating. But with this brand, the experience was completely different. They handled my concern quickly and professionally, without causing me any stress or inconvenience.
In my opinion, good customer service is the most important quality of any brand, and they have truly set a high standard. I am very satisfied with my experience and would highly recommend this brand to others for both their quality products and outstanding support.
Very comfortable heels and beautiful heels🩷
