At Valencia Pakistan, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver your items.
1. Order Processing Time
Orders are processed within 1–2 business days after confirmation.
Orders placed on weekends or public holidays will be processed the next business day.
You will receive an order confirmation message followed by a dispatch notification once your order has been handed over to the courier.
2. Delivery Timeframe
We deliver across Pakistan through trusted courier partners.
Estimated delivery timelines:
Major Cities: 2–4 business days
Other Cities: 3–7 business days
Remote Areas / Villages: 5–9 business days
Please note: Delivery times may vary due to weather conditions, road closures, courier delays, or seasonal workload.
3. Order Tracking
Once your order is shipped, you will receive:
A tracking number
Courier name
Tracking link (if available)
You can track your order using the provided details.
4. Incorrect Address or Contact Information
Customers are responsible for providing accurate:
Address
Phone number
Contact details
5. Missed Deliveries & Courier Attempts
Couriers usually attempt delivery 2–3 times.
If delivery attempts fail due to:
Unavailability
Incorrect address
Customer not answering calls
The parcel may be returned to us.
6. Damaged or Open Package on Delivery
If your parcel arrives damaged, opened, or tampered with:
Do NOT accept the package
Ask the rider to mark it as “Return to Sender”
Contact us immediately with evidence (photos or videos)
We will arrange a replacement if the issue is confirmed.
7. Delays & Courier Responsibility
We hand over parcels to reputable courier companies to ensure timely deliveries. However:
Delivery delays caused by courier partners are beyond our control
We cannot guarantee exact delivery dates
Customers may contact the courier directly for detailed status updates
8. Payments to Riders or Courier Staff
Valencia Pakistan is NOT responsible for:
Payments made to riders
Payments made to individuals
Payments made directly to courier companies
We are only responsible for online payments made to our official account named “Valencia Pakistan.”
Any unauthorized payments outside our system are the customer’s responsibility.
9. International Shipping
Currently, we do not offer international shipping.
This may change in the future and will be announced on our website.
10. Need Help?
For any shipping-related queries, contact us:
Valencia Pakistan
Email: info@valenciapakistan.com
WhatsApp: 0331-2121231
