Shipping policy

At Valencia Pakistan, we are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver your items.

 

1. Order Processing Time


Orders are processed within 1–2 business days after confirmation.

Orders placed on weekends or public holidays will be processed the next business day.

You will receive an order confirmation message followed by a dispatch notification once your order has been handed over to the courier.

 

2. Delivery Timeframe


We deliver across Pakistan through trusted courier partners.

Estimated delivery timelines:

Major Cities: 2–4 business days

Other Cities: 3–7 business days

Remote Areas / Villages: 5–9 business days

 

Please note: Delivery times may vary due to weather conditions, road closures, courier delays, or seasonal workload.

 

3. Order Tracking


Once your order is shipped, you will receive:

A tracking number

Courier name

Tracking link (if available)

You can track your order using the provided details.

 

4. Incorrect Address or Contact Information


Customers are responsible for providing accurate:

Address

Phone number

Contact details


5. Missed Deliveries & Courier Attempts


Couriers usually attempt delivery 2–3 times.

If delivery attempts fail due to:

Unavailability

Incorrect address

Customer not answering calls

The parcel may be returned to us.

 

6. Damaged or Open Package on Delivery


If your parcel arrives damaged, opened, or tampered with:

Do NOT accept the package

Ask the rider to mark it as “Return to Sender”

Contact us immediately with evidence (photos or videos)

We will arrange a replacement if the issue is confirmed.

 

7. Delays & Courier Responsibility


We hand over parcels to reputable courier companies to ensure timely deliveries. However:

Delivery delays caused by courier partners are beyond our control

We cannot guarantee exact delivery dates

Customers may contact the courier directly for detailed status updates

 

8. Payments to Riders or Courier Staff


Valencia Pakistan is NOT responsible for:


Payments made to riders

Payments made to individuals

Payments made directly to courier companies

We are only responsible for online payments made to our official account named “Valencia Pakistan.”

Any unauthorized payments outside our system are the customer’s responsibility.


9. International Shipping


Currently, we do not offer international shipping.

This may change in the future and will be announced on our website.


10. Need Help?


For any shipping-related queries, contact us:

Valencia Pakistan

Email: info@valenciapakistan.com

WhatsApp: 0331-2121231