Valencia Pakistan (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website, make a purchase, or interact with us through our online platforms.
By using our website, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect the following types of information:
a. Personal Information
When you place an order or create an account, we may collect:
Full Name
Email Address
Phone Number
Billing Address
Shipping Address
Payment information (processed securely through third-party payment gateways; we do NOT store credit/debit card details)
b. Automatically Collected Information
When you browse our store, we automatically receive:
IP address
Device information
Browser type
Pages visited
Cookies and tracking data
This information helps us improve user experience and site performance.
c. Optional Information
If you contact us via WhatsApp, social media, forms, or email, we may receive:
Images
Messages
Feedback or reviews
2. How We Use Your Information
We use your information to:
Process and deliver orders
Communicate order updates and offers
Improve customer experiences
Detect fraudulent activity
Customize and improve our website
Conduct analytics and store performance monitoring
Provide customer support
3. Sharing Your Information
We may share your information with trusted third parties only when necessary, such as:
Payment processors
Courier and delivery partners
Shopify and integrated apps
Marketing and analytics tools (e.g., Facebook Pixel, Google Analytics)
We DO NOT sell, trade, or rent your personal information.
4. Cookies
Our site uses cookies to:
Maintain your shopping cart
Recognize your browser
Improve website speed and performance
Provide targeted ads on social media platforms
You can disable cookies in your browser settings at any time.
5. Data Protection & Security
We take reasonable precautions to protect your personal data.
However, no method of transmission over the Internet is 100% secure.
We use SSL encryption and Shopify’s secure servers to safeguard your information.
6. Your Rights
You have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your data (where legally allowed)
Opt out of marketing communications
7. Retention of Information
We retain your information for as long as:
Your account is active
Required to fulfill orders
Necessary to comply with legal obligations
8. Third-Party Links
Our website may contain links to third-party sites.
We are not responsible for their content, privacy practices, or policies.
9. Shopify Hosting
Our store is hosted on Shopify Inc.
Shopify provides the online e-commerce platform that enables us to sell products to you.
Shopify stores your data on secure servers, behind firewalls, and compliant with PCI-DSS standards.
For more details, refer to Shopify’s Privacy Policy.
10. Additional Brand Policies (Custom Clauses)
10.1 Use of Public Social Media Content
Any content (photos, videos, reviews, posts, captions, etc.) publicly shared by users on social media platforms may be used by Valencia Pakistan for:
Reviews
Testimonials
Ads
Marketing posts
Website listings
By posting content publicly, users grant us a non-exclusive right to use it.
Users cannot claim or dispute usage of publicly shared content, unless they remove the post or change its visibility to private.
We do not use private or restricted content without permission.
10.2 Payment Responsibility Policy
Valencia Pakistan is ONLY responsible for payments made directly to our official online payment channel under the account name “Valencia Pakistan.”
Any payments made to riders, individuals, or courier companies are NOT our responsibility.
We do not handle personal cash transfers or payments outside our official account.
Customers must resolve issues of such unofficial payments directly with the person or courier involved.
We accept liability only for payments deposited into our verified, official account.
11. Changes to This Policy
We may update or modify this Privacy Policy at any time.
Changes take effect immediately upon posting on the website.
12. Contact Us
For privacy concerns, questions, or requests, contact us at:
Valencia Pakistan
Email: info@valenciapakistan.com
WhatsApp: 0331-2121231
Address: 4C 14th Commercial Street, DHA Phase 2 Extension, Karachi
