Exchange and Return

All items purchased from our online store can be exchanged within 3 days of delivery.
Article exchange is not possible in any condition & courier exchange charges apply for size issues.

Damages and issues
Please contact us immediately within 3 days if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

We are offering an exchange at your doorstep. Our rider will pick up and drop the product same time at your doorstep. Courier exchange charges apply for size issues.

All refunds shall be made via bank transfer and only for the product value, not for any shipping charges incurred. Also, the shipping cost of the returns shall be borne by the customer. (Items should be returned new, unused, and with all tags still attached. In addition, shoes should be returned in their original, undamaged shoe box as this is considered part of the product.)


To start an exchange/return process, you can contact us on WhatsApp 0331-2121-231.

*Please note that the products on discontinuation are not eligible for an exchange.

**Please note that Valencia Pakistan reserves the right to approve or deny your request due to any reason they deem reasonable.

Based on 2380 reviews
Clear Vincy Heel
Hira Raees

Loved the quality, designs and very nice packaging will surely shop again ♥️😍


Best nd comfortable

Best quality aww

Wonderful quality, same as in picture. Jighly recommended.


I have received my parcel.
That was really good.
I'm satisfied my order.

Wanna here

Out class quality Insha Allah I will shop again

1000% recommended highly quality & completely satisfied ♥️

👍👍👍i love it 💗


MashaALLAH buhot achi hain and quality also best.. wahe send kiya Jo daikhaya tha..

Transparent canderella heels

I like the quality and also the packing it was so good😍...And i also like the heel very much🤩🤩...

It's perfect and classy💙


Mashallah🥰same as show in picture


I really like these heels sooo pretty and staff are really co operative 👍👍👍


The quality of shoes is so amazing 😻 I am love with these shoes it's my second order totally satisfied ❤️thank U so much for providing us the high quality shoes in so much reasonable price 💓

Best shoe shop in Instagram

It's sooooo Good perfect size perfect design same as shown quality bhhht achi hai thora strap se dar hai k wo jldi toot na jaye but overall acha hai sb

Beautiful purchase 🤩 thanks Valencia


Absolutely gorgeous totally in love with my heels thank you so much ❤️

Clear Vincy Heel
Maryam Mehar
Best heels

That was satisfied with my order.Packaging was good .thank you so much for providing the best

Georgia Ring Slipper
Maryam Gulzar Maryam Gulzar

Same As a picture

Georgia Ring Slipper
Farhat Hasan
Nice shoes

Best 😊 or sb sa achi bat usi time ap chek b kr sakta hain payment sa pehla

H type slippers

Loved the packaging, timely delivery, beautiful make and amazing colour.


Loved it 🤌❤️


Quality is soo good Thank You!! 😍❤️

Excellent ND gd experience 👍

Good experience I love it


Super comfy... Loved the quality.
Exact same as shown picture.

Good Product

I received my order yesterday. To be honest the product is so up to my expectations I just loved it. My 2nd purchase from Valencia ❤️. One thing more kindly ask your courier service person to handle the box carefully because the box I received was in extremely bad condition.

H-Type Slipper
Kissa Fatima

Loved it 🫶🏻