Exchange and Return

• Exchange Policy

At Valencia Pakistan, we strive to ensure your satisfaction with every purchase. Please read our exchange policy carefully to understand the terms and conditions.

General Policy

All items purchased from our online store are eligible for exchange within 3 days of delivery.
Article exchange (changing the item style or design) is not allowed under any condition.
Courier exchange charges will apply for size-related exchanges.

Damages and Issues

If you receive an item that is defective, damaged, or incorrect, please contact us immediately within 3 days of delivery on WhatsApp at 0331-2121-231. Our team will evaluate the issue and work to resolve it promptly.

Exchange Process

We offer a doorstep exchange service for your convenience.
Our rider will pick up the product and deliver the replacement simultaneously at your doorstep.
Courier exchange charges will apply for size-related exchanges.
The product must be returned in unused condition with its original packaging.

Important Notes

Exchange is subject to the availability of the requested size. If unavailable, you may choose to wait for the size to restock.
Items showing signs of wear, damage, or alterations will not be accepted for exchange.
The doorstep exchange service may not be available in certain cities. In such cases, alternative arrangements will be provided.
Exchanges can take 1-2 weeks to process and replace, depending on availability and logistics.

• Return and Refund Policy

At Valencia Pakistan, we aim to ensure a seamless experience for our customers. Please review our return and refund policy below:

Return Policy

Eligibility for Return:
Returns are only accepted for items that are damaged or defective upon receipt.
Items must be returned in new, unused condition with all original packaging.
Shoes should be returned in their original, undamaged shoe box, as it is considered part of the product.

Customer Responsibility:
The shipping cost of returns will be borne by the customer.

Refund Policy

Refund Method:
Refunds will only be processed via bank transfer and will include only the product value, not any shipping charges incurred.

Damaged or Defective Products:
Refunds are issued only for products that are determined to be damaged or defective after evaluation.
Customers must report any damage or defect within 3 days of delivery to be eligible for a refund.

Important Notes

Products returned without meeting the above conditions (e.g., damaged packaging or used items) will not be eligible for a refund.
Please ensure the item is securely packaged to avoid damage during return shipping.


For assistance with returns or refunds, please contact our customer service team on WhatsApp at 0331-2121-231. We are here to help!

*Please note that the products on discontinuation are not eligible for an exchange.

**Please note that Valencia Pakistan reserves the right to approve or deny your request due to any reason they deem reasonable.